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Privacy Policy

Last updated: January 2025

Triple Edge Energy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tripleedge.energy or use our services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out our contact form
  • Subscribe to our newsletter
  • Request information about our services
  • Communicate with us via email

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Details about your energy usage or business operations

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device information

We use Google Analytics to collect this data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer service
  • Assess your eligibility for our demand response services
  • Send you information about our services (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Consent - When you submit a contact form or subscribe to communications
  • Legitimate interests - To improve our services and respond to enquiries
  • Contract - When necessary to provide services you have requested
  • Legal obligation - When required by law

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our website and services (e.g., hosting providers, email services)
  • Grid operators such as ESB Networks, when necessary to provide demand response services (with your consent)
  • Professional advisors including lawyers, accountants, and auditors
  • Regulatory authorities when required by law

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Contact form submissions: 2 years
  • Customer records: Duration of business relationship plus 7 years
  • Website analytics data: 26 months

6. Your Rights

Under GDPR, you have the right to:

  • Access - Request a copy of your personal data
  • Rectification - Request correction of inaccurate data
  • Erasure - Request deletion of your data (“right to be forgotten”)
  • Restriction - Request limitation of processing
  • Portability - Receive your data in a structured, machine-readable format
  • Object - Object to processing based on legitimate interests
  • Withdraw consent - Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hi@tripleedge.energy.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously.

You can control cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (HTTPS)
  • Regular security assessments
  • Access controls limiting who can view personal data
  • Staff training on data protection

9. International Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Triple Edge Energy

Email: hi@tripleedge.energy

You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection issues:

Data Protection Commission 21 Fitzwilliam Square South Dublin 2, D02 RD28 Ireland Website: www.dataprotection.ie